Reach out to Us
Check In. Unlock. Live Like a VIP.
Questions? We've got you.
We know, it sounds too good to be true.
But it’s real. Here’s how.
KESA is available exclusively through partner hotels in Hong Kong. Before your trip, check if your hotel is on the KESA partner list — browse all partner hotels here →.
When you check in, your hotel sets up your access using just your surname and room number. Scan the QR code or tap the NFC point at the front desk, log in, and you're live — instantly.
Never. KESA is built with your privacy front and centre. Your login credentials are simply your surname and room number — created by your hotel at check-in. We don't collect your email, phone number, or any other personal details. No account to create, no marketing emails to expect, no data shared beyond what's needed to get you through the door.
What happens in KESA, stays in KESA.
Nope. KESA runs entirely through your guest portal — no App Store, no downloads, no storage space sacrificed. Log in via QR code or NFC tap at your hotel front desk and you're straight in.
Pro tip: Once you're logged in, save your KESA guest portal as an app icon on your home screen — both iPhone and Android make this super easy. One tap and you're back in, anytime, anywhere during your stay. Feels just like an app, minus the download.
The moment you log in. No missions, no thresholds, no activation wait. Instant Discounts are on, Diamonds are stacking, and Complimentary Rewards are ready to claim — from your very first login.
Your KESA access — including your Instant Discounts, Diamonds, and Complimentary Rewards — is tied to your hotel stay. When you check out, your session closes and your balance resets. So if you've been stacking Diamonds, make sure you've planned a redemption before your last morning. A farewell cocktail on KESA? That's the move.